Privacy Policy

Effective Date: [31 March]

At Trend Musa, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you may have regarding your personal information when you visit or purchase from our website, trendmusa.pk.

By using our website or placing an order with us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you browse our website, create an account, place an order, contact us, or otherwise interact with our services.

Personal Information

Depending on how you use our website, we may collect:

• Full name
• Delivery and billing address
• Email address
• Phone/mobile number
• Account login information
• Order and purchase history
• Payment-related information
• Product preferences and shopping information
• Messages, reviews, feedback, or other communications you send to us

We only request information that is reasonably necessary to provide our products and services.

Payment Information

Payments may be processed through third-party payment providers. Depending on the payment method you select, we may receive limited payment-related information, such as a transaction reference or payment status.

We generally do not store complete credit/debit card numbers or other sensitive payment credentials on our own servers when payment processing is handled by a third-party provider.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages viewed
• Date and time of visits
• Referring website or source
• General website usage and interaction information

This information helps us understand how visitors use our website and improve our services.

2. How We Use Your Information

We may use the information we collect for legitimate business purposes, including:

• Processing and delivering your orders
• Confirming and communicating about purchases
• Providing customer support
• Processing payments and refunds
• Managing customer accounts
• Improving our website, products, and services
• Personalizing your shopping experience
• Sending order updates and service-related communications
• Sending promotional offers or marketing communications where permitted
• Detecting and preventing fraud, abuse, or unauthorized activity
• Maintaining website security
• Resolving complaints and disputes
• Complying with applicable laws and legal obligations

We will not use your personal information for purposes that are materially incompatible with the purposes described in this Privacy Policy without appropriate notice or, where required, your consent.

3. Marketing Communications

If you choose to receive promotional communications from us, we may send information about new products, special offers, discounts, or other updates.

You can request to stop receiving promotional messages at any time by contacting us at ahsan6176663@gmail.com or by using the unsubscribe option included in applicable marketing communications.

Please note that even if you opt out of promotional communications, we may still contact you regarding transactions, orders, account activity, security matters, or other necessary service-related information.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and provide a better shopping experience.

Cookies may help us:

• Keep products in your shopping cart
• Remember your preferences
• Understand how visitors use our website
• Improve website performance
• Analyze traffic and customer behavior
• Support advertising or marketing activities, where applicable

You can usually control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

5. Third-Party Services

We may use trusted third-party companies and service providers to help operate our business. These may include:

• Payment processors
• Courier and delivery companies
• Website hosting providers
• Analytics providers
• Marketing and advertising platforms
• Customer support tools
• Email and communication service providers
• Fraud prevention and security services

These providers may process certain information on our behalf when necessary to provide their service

Third-party services operate according to their own privacy policies and terms. We encourage you to review their privacy practices where appropriate.

6. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share information when reasonably necessary with:

• Delivery and logistics providers to fulfill orders
• Payment providers to process transactions
• Technology and hosting providers that support our website
• Professional advisers where necessary
• Government authorities or law-enforcement agencies when legally required
• Service providers helping us prevent fraud, security incidents, or misuse

We only seek to share information that is reasonably necessary for the relevant purpose.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include access controls, secure systems, encryption where appropriate, monitoring, and limiting access to personal information to people who need it for legitimate business purposes.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

If we become aware of a significant data security incident affecting your personal information, we will take appropriate steps to investigate and respond in accordance with applicable legal requirements.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal, accounting, or regulatory requirements.

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal obligations.

9. Customer Rights

Subject to applicable Pakistani law and any applicable legal limitations, you may have rights regarding your personal information, including the ability to:

• Ask what personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where there is no legitimate reason for us to retain it
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Ask questions about how your information is collected or used
• Raise a complaint regarding our handling of personal information

To exercise a privacy-related request, contact us using the information provided in the Contact Information section below.

We may need to verify your identity before completing certain requests in order to protect your account and personal information.

Certain requests may be subject to legal, security, contractual, or other legitimate limitations.

10. Children's Privacy

Our website is intended for general consumers and is not knowingly directed toward children who are below the minimum age required under applicable law to independently use such services.

We do not knowingly collect personal information from children for purposes that are prohibited by applicable law. If you believe a child has provided us with personal information improperly, please contact us at ahsan6176663@gmail.com

11. Links to Other Websites

Our website may contain links to third-party websites, social media platforms, payment services, or other external websites.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.

12. International Data Processing

Some third-party service providers we use may process or store information outside Pakistan.

Where this occurs, we will take reasonable steps to use reputable service providers and to protect personal information in accordance with applicable legal requirements.

By using our website and services, you acknowledge that information may be processed by service providers in countries other than Pakistan where necessary for the operation of our business.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable legal requirements.

When we make changes, we will update the Effective Date at the top of this Privacy Policy. Where appropriate, we may also provide additional notice through our website or other communication channels.

We encourage you to review this Privacy Policy periodically.

14. Contact Information

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact us:

Trend Musa
Email: ahsan6176663@gmail.com
Phone: 03066176663
Business Address: gulshan e ravi
Website: trendmusa.pk

We will make reasonable efforts to review and respond to privacy-related inquiries within an appropriate period.

15. Governing Law

This Privacy Policy is intended for use by a business operating in Pakistan and should be interpreted in accordance with applicable laws and regulations of Pakistan, subject to any mandatory legal requirements that may apply to your particular circumstances.

Where applicable, disputes concerning this Privacy Policy or the handling of personal information will be subject to the jurisdiction of the appropriate courts of lahore,punjab, Pakistan.

Last Updated: 31 March

Trend Musa reserves the right to update this Privacy Policy as necessary to reflect changes in our practices, services, or applicable legal requirements.