Terms of Service

Last Updated: 31 March

Welcome to Trend Musa. These Terms of Service (“Terms”) govern your access to and use of our website, trendmusa.pk, and your purchase of products from us.

By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.

1. About Our Store

Trend Musa is an e-commerce business operating in Pakistan.

Business Name: Trend Musa
Business Address: gulshan e ravi
Email: ahsan6176663@gmail.com
Phone: 03066176663
Website: trendmusa.pk

We reserve the right to update these Terms from time to time. The version applicable to your order will generally be the version in effect when the order was placed.

2. Account Terms

Some features of our website may require you to create an account.

When creating an account, you agree to:

• Provide accurate and complete information.
• Keep your account information up to date.
• Keep your login credentials confidential.
• Not share your account with unauthorized persons.
• Notify us promptly if you believe your account has been accessed without authorization.

You are responsible for activity carried out through your account, except where the applicable law provides otherwise.

We reserve the right to suspend or terminate accounts where we reasonably believe there has been misuse, fraud, unauthorized activity, or a violation of these Terms.

You may contact us at ahsan6176663@gmail.com if you wish to close your account.

3. Pricing and Payment

All prices displayed on our website are stated in [PAKISTANI RUPEES / ], unless otherwise specified.

Prices may change from time to time. Any price change will not normally affect an order that we have already accepted, except where an obvious pricing error or other exceptional circumstance applies.

Depending on your location and order, additional charges may apply, including:

• Delivery or shipping charges
• Applicable taxes or government charges
• Customs or other charges, where relevant

Available payment methods may include:

• Cash on Delivery (COD)
• Bank transfer
• Credit or debit card
• [PAYMENT METHOD]
• [OTHER PAYMENT METHOD]

Payment information may be processed by third-party payment providers. We may not have access to or store complete payment-card information where the payment is handled directly by a third-party payment processor.

We reserve the right to refuse or cancel a transaction where we reasonably suspect fraud, unauthorized payment activity, or other unlawful conduct.

4. Product Descriptions

We make reasonable efforts to ensure that product names, descriptions, images, prices, colors, sizes, measurements, and other information displayed on our website are accurate.

However, minor variations may occur, particularly with:

• Product colors due to screen or device settings
• Packaging or labeling
• Manufacturing batches
• Measurements within reasonable manufacturing tolerances
• Product appearance shown in photographs

Product images are provided for illustrative purposes unless specifically stated otherwise.

If a product has an important feature, specification, size, material, or other characteristic, customers should review the product information carefully before placing an order.

If you are unsure about a product, you may contact us at ahsan6176663@gmail.com before purchasing.

5. Order Placement and Acceptance

When you place an order through our website, you are making a request to purchase the selected products.

After receiving your order, we may send an order confirmation by email, SMS, WhatsApp, website notification, or another communication method.

An order confirmation does not necessarily mean that we have finally accepted the order. We may verify order details before accepting it.

We reserve the right to cancel or refuse an order where reasonably necessary, including where:

• A product is unavailable.
• Product information or pricing contains an obvious error.
• We are unable to verify the order.
• We suspect fraudulent or unauthorized activity.
• The delivery information is incomplete or incorrect.
• The order appears to violate these Terms.
• Circumstances beyond our reasonable control prevent fulfillment.

If we cancel an order after payment has been received, we will arrange an appropriate refund in accordance with our applicable refund procedures.

We may limit quantities available for purchase per customer, household, account, or order.

6. Shipping and Delivery

We deliver products to locations within pakistan using our delivery partners or other shipping methods.

Estimated delivery time is generally 3 to 5 business days after order confirmation, unless otherwise stated on the product page or during checkout.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be delayed because of circumstances such as:

• Incorrect or incomplete delivery information
• Customer unavailability
• Courier delays
• Weather or natural events
• Public holidays
• Government restrictions
• Security situations
• High order volumes
• Other circumstances outside our reasonable control

Customers are responsible for providing an accurate delivery address and contact number.

If a customer is unavailable when delivery is attempted, additional delivery attempts or charges may apply depending on the courier's policies.

Where applicable, customers may be contacted by our staff or courier for delivery confirmation.

7. Returns and Refunds

Our returns and refund policy is an important part of these Terms.

Customers may request a return or replacement where the product qualifies under our 3 to 5-day return policy, subject to the conditions described below.

To request a return, contact us at ahsan6176663@gmail.com within 3 to 5 business days of receiving your order.

Eligible Returns

Depending on the product and circumstances, returns may be accepted where:

• The wrong product was delivered.
• The product is defective or damaged upon arrival.
• The product does not reasonably match its advertised description.
• Another return condition specified on the product page applies.

Products generally need to be returned in an unused and resalable condition, with original packaging, tags, accessories, and other included items where applicable.

Non-Returnable Items

Certain products may not be eligible for return because of their nature, including [NON-RETURNABLE PRODUCTS], unless the product is defective, damaged, incorrect, or applicable law provides otherwise.

Refunds

Once a returned product has been received and inspected, we will determine whether it qualifies for a refund, replacement, exchange, or other appropriate resolution.

Approved refunds may be issued through the original payment method or another appropriate method.

Refund processing may take 3 to 4  business days after approval, depending on the payment method and financial institution.

Shipping charges may be refundable or non-refundable depending on the reason for the return and applicable law.

Nothing in this section is intended to limit any consumer rights that cannot legally be excluded under applicable Pakistani law.

8. Prohibited Uses

You may use our website only for lawful purposes and in accordance with these Terms.

You must not:

• Use the website for fraudulent or unlawful purposes.
• Provide false or misleading information.
• Attempt to gain unauthorized access to our website, systems, accounts, or databases.
• Interfere with the operation or security of the website.
• Introduce malicious software, viruses, or harmful code.
• Scrape, copy, reproduce, or exploit website content without authorization.
• Use automated systems to place fraudulent or excessive orders.
• Impersonate another person or business.
• Attempt to circumvent security or authentication measures.
• Abuse promotions, discounts, referral programs, or other offers.
• Use our website in a manner that violates applicable Pakistani law.

We may suspend or restrict access to our website or services where reasonably necessary to protect our business, customers, systems, or other users.

9. Intellectual Property

Unless otherwise stated, the content available on our website—including our logos, branding, product photographs, text, graphics, designs, layout, and other materials—is owned by or licensed to Trend Musa.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.

10. User Reviews and Content

If our website allows customers to submit reviews, photographs, comments, or other content, you agree that the content you submit:

• Is truthful and not deliberately misleading.
• Does not violate another person's rights.
• Does not contain unlawful, abusive, threatening, or harmful material.
• Does not contain malicious software or harmful code.
• Does not infringe intellectual property or privacy rights.

We reserve the right to remove content that violates these Terms or applicable law.

By submitting content to us, you grant trend Musa a non-exclusive, royalty-free permission to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.

11. Third-Party Services

Our website may rely on third-party services, including payment processors, courier companies, hosting providers, analytics services, communication platforms, and other service providers.

Third-party services may have their own terms and policies. We are not responsible for matters that are solely within the control of an independent third-party service provider, subject to applicable law.

12. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that it will always be uninterrupted, error-free, secure, or available.

The website may occasionally be unavailable because of maintenance, technical problems, updates, security issues, or circumstances beyond our reasonable control.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Trend Musa will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of our website or purchase of products.

Our liability, where legally permitted to be limited, will generally be limited to the amount you paid for the particular product or order giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable Pakistani law, including liability arising from rights or protections that cannot lawfully be waived.

We are not responsible for delays or failures caused by circumstances outside our reasonable control, including natural disasters, government actions, major technical failures, courier disruptions, or other force majeure events.

14. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or reasonable costs suffered by Trend Musa as a result of your unlawful use of our website, fraud, intentional misuse of our services, or material violation of these Terms.

This provision does not apply to the extent that the relevant loss was caused by our own negligence, unlawful conduct, or other circumstances for which we are legally responsible.

15. Governing Law and Pakistan Jurisdiction

These Terms are governed by the laws of the Islamic Republic of Pakistan.

Subject to any mandatory consumer-protection rights or other applicable legal requirements, disputes arising from these Terms or your use of our website will be subject to the jurisdiction of the courts of lahore, punjab, Pakistan.

Nothing in these Terms is intended to prevent a consumer from exercising a legal right or remedy that cannot lawfully be excluded under applicable Pakistani law.

16. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we will update the  31 March date at the beginning of this document. Updated Terms will apply to future use of the website and future orders unless otherwise required by law.

We encourage customers to review these Terms periodically.

17. Contact Information

If you have questions about these Terms, an order, a product, shipping, returns, or refunds, please contact us:

Trend Musa
Legal Business Name: Trend Musa
Email: ahsan6176663@gmail.com
Phone: 03066176663
Business Address: gulshan e ravi
Website: [WEBSITE URL]
Customer Support Hours: 9 to 8

We aim to respond to customer inquiries within 4 to 5 business days.

By using Trend Musa and placing an order through our website, you acknowledge that you have read and agree to these Terms of Service, subject to your rights under applicable law.