Refund policy

Return and Refund Policy

Last Updated: 31 March

At Trend Musa, we want you to be completely satisfied with your purchase. If you receive an eligible product that is damaged, defective, incorrect, or otherwise qualifies for a return under this policy, we are happy to assist you.

Please read the following policy carefully before requesting a return or exchange.

1. Return Eligibility

To be eligible for a return, the following conditions generally apply:

  • The return request must be submitted within 24 hours of receiving your order.
  • The product must be unused, unworn, and in its original condition.
  • The product should be returned with its original packaging, tags, labels, accessories, and other included items, where applicable.
  • The product must not show signs of damage, washing, alteration, or misuse caused after delivery.
  • Proof of purchase or a valid order number may be required.
  • Certain products may have additional return conditions.

We reserve the right to reject returns that do not meet the eligibility requirements outlined in this policy.

2. Return Timeframe

Return requests must be submitted within 24 ours of the date you received your order.

To request a return, please contact us at ahsan6176663@gmail.com or 03066176663 and provide:

  • Your order number
  • Product name
  • Reason for the return
  • Photos or videos of the product, if requested

Once we receive your request, we will review it and provide instructions for returning the product if it qualifies.

3. Refund Process

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using [ORIGINAL PAYMENT METHOD/OTHER REFUND METHOD].

Refunds are generally processed within 2 to 3 business days after the return has been approved. The time required for the refunded amount to appear in your account may also depend on your bank, payment provider, or financial institution.

Cash on Delivery Orders

For Cash on Delivery (COD) orders, refunds may be issued through [BANK TRANSFER/JAZZCASH/EASYPAISA/OTHER METHOD]. Customers may be required to provide accurate payment details for processing the refund.

4. Exchanges

We may offer exchanges for eligible products, subject to availability.

Customers may request an exchange within 24 hours of receiving their order.

An exchange may be available in cases such as:

  • Incorrect size
  • Incorrect product received
  • Damaged or defective product
  • Other eligible reasons approved by Trend Musa

If the requested replacement is unavailable, we may offer an alternative product, store credit, or refund, depending on the circumstances.

Any difference in price between the original and replacement product will be handled as follows: [PRICE DIFFERENCE POLICY].

5. Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 24 hours of delivery.

Please provide your:

  • Order number
  • Description of the issue
  • Clear photos or videos showing the damage or defect

We will review the issue and, where appropriate, offer a replacement, exchange, refund, or another suitable solution.

For damaged packages, we recommend keeping the original packaging until the matter has been resolved.

6. Non-Returnable Items

For hygiene, safety, customization, or other legitimate business reasons, certain products may not be eligible for return or exchange.

Non-returnable items may include:

  • [NON-RETURNABLE PRODUCT CATEGORY]
  • Personalized or customized products
  • Products marked as final sale
  • Products that have been used, worn, washed, altered, or damaged after delivery
  • [OTHER NON-RETURNABLE ITEMS]

Any non-returnable items will be clearly identified on the relevant product page or at the time of purchase, where applicable.

7. Return Shipping Costs

Return shipping costs will be handled as follows:

  • Damaged, defective, or incorrect product: Trend Musa will [COVER/REIMBURSE] the reasonable return shipping cost.
  • Change of mind or incorrect size: Return shipping will be paid by the customer unless otherwise stated.
  • Exchange: [EXPLAIN WHO PAYS RETURN AND RE-SHIPPING COSTS].
  • Other approved returns: [RETURN SHIPPING COST POLICY].

Customers should not send a product back without first contacting us and receiving return instructions.

8. Products That Do Not Meet Return Conditions

If a returned product does not meet the eligibility requirements, we may decline the return or refund.

Examples include products that have been used, washed, altered, damaged through misuse, or returned after the applicable return period.

If a return is rejected, we may arrange for the product to be returned to the customer at the customer's expense, where applicable.

9. Sale and Promotional Items

Products purchased during sales or promotional offers are subject to the same return policy unless otherwise stated.

Certain discounted or clearance products may be final sale and may not qualify for return or exchange. Any such restrictions will be communicated before purchase.

10. How to Start a Return

To request a return, exchange, or refund, please contact:

Trend Musa
Email: ahsan6176663@gmail.com
Phone/WhatsApp: 03066176663
Return Address: gulshan e ravi

Please include your order number and the reason for your request so that we can assist you as quickly as possible.

11. Our Commitment

We believe that a fair return policy is an important part of a trustworthy shopping experience. We will review eligible requests fairly and work with our customers to resolve genuine product issues as quickly as reasonably possible.

Our goal is to make every purchase with Trend Musa a positive and reliable experience.