Refund policy
Effective Date: [1 junary 2026]
At [Trend Musa], customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please read this Return and Refund Policy carefully to understand your rights and our procedures.
1. Return Eligibility
To be eligible for a return, your item must meet the following conditions:
The return request is made within [1 Day] of receiving your order.
The item is unused, unwashed, and in its original condition.
All original tags, labels, accessories, and packaging are included.
The item is not damaged due to misuse, improper handling, or normal wear and tear.
A valid proof of purchase or order number is provided.
We reserve the right to refuse returns that do not meet these eligibility requirements.
2. Return Timeframe
Customers must submit a return request within [1 days] of the delivery date.
Requests received after this period may not be eligible for a return or refund unless required by applicable law.
3. How to Request a Return
To initiate a return:
Contact our customer support team at [trendmusaofficial@gmail.com].
Include your order number and the reason for the return.
If applicable, attach clear photos showing the item and any issues.
Wait for return instructions before sending the product back.
Returns sent without prior authorization may not be accepted.
4. Refund Process
Once your returned item is received, we will inspect it to ensure it meets our return requirements.
If your return is approved:
Your refund will be processed within [2 to 3 days].
Refunds will be issued using the original payment method whenever possible or another suitable method, depending on the payment option used and applicable laws.
You will be notified once your refund has been processed.
If your return is not approved, we will inform you of the reason.
5. Exchange Options
If you receive the wrong item, an item with the wrong size (where exchanges are offered), or a defective product, you may request an exchange instead of a refund, subject to product availability.
If the requested replacement is unavailable, we may offer:
A refund, or
Store credit, where applicable.
6. Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us within [1 to 2 days] of delivery.
To help us resolve the issue quickly, please provide:
Your order number
Clear photos of the damaged or incorrect item
Photos of the packaging, if applicable
A brief description of the issue
After reviewing your request, we may offer a replacement, exchange, refund, or another appropriate resolution.
7. Non-Returnable Items
For hygiene, safety, or other legitimate business reasons, the following items cannot be returned unless they are defective or incorrect upon delivery:
Used or washed products
Items without original tags or packaging
Customized or personalized products
Gift cards or vouchers
Clearance, final sale, or promotional items (unless defective)
Any products specifically marked as non-returnable at the time of purchase
8. Return Shipping Costs
Unless the return is due to our error (such as an incorrect, damaged, or defective item), customers are responsible for the cost of returning products.
If the return is approved because of our mistake, we will cover the reasonable return shipping costs or provide an appropriate shipping solution.
9. Refund Exceptions
Refunds may be reduced or declined if:
Returned items are missing parts or accessories.
The product has been used or damaged after delivery.
The item is returned in a condition that does not meet our eligibility requirements.
The return request falls outside the stated return period without a legal basis for an exception.
10. Contact Us
If you have any questions about returns, exchanges, or refunds, please contact us:
Store Name: [Trend Musa]
Email: [trendmusaofficial@gmail.com]
Our customer support team will be happy to assist you.
By making a purchase from [Trend Musa], you acknowledge that you have read and understood this Return and Refund Policy.