Shipping Policy

Last Updated: 31 March

At Trend Musa, we want your shopping experience to be simple, reliable, and hassle-free. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Shipping Methods

We currently offer the following shipping options:

• Standard Shipping: Delivery within 3 to 5 business days
• Cash on Delivery (COD): Available for eligible locations and orders.
• Other Shipping Options: Delivery within 6 to 7 business days.

Shipping availability may vary depending on your location and the products included in your order.

2. Order Processing Time

Orders are generally processed within 4 to 5 business days after the order has been confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

Please note that order processing time is separate from the shipping and delivery timeframe. During busy periods, sales, holidays, or promotional events, processing may take longer than usual.

3. Delivery Timeframes

Once your order has been processed and handed over to our delivery partner, estimated delivery times are:

• Major Cities: 4 to 5 business days
• Other Areas: 6 to 7 business days

These are estimated timeframes and are not guaranteed. Actual delivery times may vary depending on the destination, courier availability, weather, public holidays, and other circumstances beyond our control.

4. Shipping Costs

Shipping charges are calculated based on the delivery location, order size, and selected shipping method.

• Standard Shipping: 300-400

Any applicable shipping charges will be displayed or communicated before your order is confirmed.

5. Tracking Information

Once your order has been dispatched, we may provide you with a tracking number through [EMAIL/SMS/WHATSAPP].

You can use the tracking number to check the status of your shipment through our delivery partner's tracking system.

If you have not received tracking information within 24 hours after your order was dispatched, please contact us at ahsan6176663@gmail.com or 03066176663.

6. Delivery Issues and Delays

While we do our best to ensure timely delivery, delays can occasionally occur due to circumstances outside our control, including:

• Severe weather conditions
• Public holidays
• Courier delays or operational issues
• Incorrect or incomplete delivery information
• Remote or hard-to-reach locations
• High order volumes
• Unforeseen events or other circumstances beyond our reasonable control

If your order is significantly delayed, please contact us at ahsan6176663@gmail.com with your order number so we can assist you.

Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information. If an order cannot be delivered because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

Damaged Package

If your package arrives visibly damaged, please contact us as soon as possible at [EMAIL ADDRESS] and provide your order number along with photographs of the package and products, if requested.

Missing or Undelivered Orders

If your order shows as delivered but you have not received it, please contact us within 24 hours of the stated delivery date. We will work with the courier to investigate the issue.

7. Contact Us

If you have any questions about shipping, delivery, or your order, please contact us:

Trend Musa
Email: ahsan6176663@gmail.com
Phone/WhatsApp: 03066176663
Address: gulshan e ravi

We appreciate your trust in Trend Musa and are committed to providing a smooth and reliable delivery experience.